IT Help Desk Services and Service Desk Support
Why Work with Fortify for Managed IT and Helpdesk Services?
With Fortify as your partner, we can transform your IT support into a high-value interaction to meet today’s digitally driven users regardless of where they are — on any device, across any channel. We combine cutting-edge technology and a professional team of experts that are focused on helping your end users achieve the outcomes they want across the channels of their choice. We help you improve the customer experience through interactions that are immediate, individualized and intelligent.
We’re here to make your life easier
The Fortify team has decades of experience and we want to lend our expertise to support your brand. Together, we’ll craft the support model you need for the IT function within your company. Our strategies are designed to help your business work smarter, not harder.
Reduce IT Budgets
Solving a higher volume of tickets with a Level 1 service desk increases your end user satisfaction by solving tickets faster, while also reducing your costs.
Save Internal IT Resources
Free up your internal IT team from break-fix support so their energy can be focused on implementing new projects which move your business forward
On-Site Support
If our agents can’t solve your problem over the phone, we are one of few MSPs with a dedicated team able to support customers in many zip codes across the United States.
Our Managed IT Services Includes:
Device & Hardware Support
From desktops, laptops & workstations to printers and mobile devices, we provide one number to call anytime things go down. We offer Windows image creation/management and hardware depot services.
24/7 Remote Support
Whether you need help filling gaps on evenings and weekends, or coverage all year, Fortify’s Helpdesk teams are available when you need them.
Software Support Helpdesk
Your end users run business critical software to do their jobs. When software issues strike and systems go down, our helpdesk team is available to help 24/7.
Microsoft 365 / Google Workspace Support
Whether it’s Microsoft 365, Google Workspace mailbox management, support or custom upgrades, our expert team will meet and exceed your expectations.
Customized Support Options
Don’t get stuck picking between fixed price contracts that don’t fit your needs. We’ll develop a solution that’s fully customized to your business needs. Whether it’s 24/7 help or another customized solution Fortify can support any service level requirement.
Comprehensive Reporting
When you call our helpdesk, every event is tracked and reported in a comprehensive dashboard. You’ll see detailed information about the problems impacting your team, and how we solved it. We update our knowledge base on a regular basis to ensure your receiving fast and accurate support.